Last Updated: 28 May 2025

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At Global Kidz Limited, we want you to be completely satisfied with your purchase. If you are not happy with your order, this Returns & Refunds Policy explains your rights and how we can help.

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1.Eligibility for Returns

• Items may be returned within 14 days of delivery for a refund or exchange.

• To be eligible, the item must be:

  • In its original packaging

  • Unused, unworn, and in the same condition that you received it

  • Accompanied by proof of purchase (e.g., order confirmation email or receipt)

⚠️ Certain items may not be eligible for return due to hygiene or safety reasons (e.g., personal care items, opened consumables, or customized products).

 

2. Damaged or Defective Items

• If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@globalkidz.co.uk.

• We may request photos of the product and packaging to verify the issue.

• Once verified, we will arrange a replacement, exchange, or full refund, including shipping costs.

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3. Refund Process

• After receiving your return and inspecting the item, we will notify you of the status of your refund.

• Approved refunds will be processed within 7–10 business days to the original payment method.

• Depending on your payment provider, it may take additional time for the funds to appear in your account.

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4. Non-Returnable/Non-Refundable Items

• The following items are non-returnable and non-refundable unless defective:

• Gift cards

• Sale or clearance items

• Personalized or custom-made products

• Downloadable or digital goods

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5. Exchanges

• We only replace items if they are defective or damaged.

• If you wish to exchange an item for a different size, color, or product, please contact us before returning.

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6. Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• Original shipping fees are non-refundable unless the return is due to our error.

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7. How to Initiate a Return

To start a return, please email us at:
📧 support@globalkidz.co.uk

Include the following in your request:

• Your order number

• A description of the issue

• Photos (if applicable)

We will provide return instructions, including the return shipping address.

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8. Policy Updates

​We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

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10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Global Kidz Limited

support@globalkidz.co.uk